Phone calls are the biggest part of my job. Whether it's a new client I'm explaining our policies to or talking through event details with someone who's already booked, I spend more time on the phone than almost anything else. Some of my biggest frustrations exist, naturally, on the phone. I know I've already done a post on how to leave the best message possible, so let me take a different route in this post and explain some phone no-nos for you to avoid.
1) Don't keep calling - I'm excited that your excited. Honestly! Your excitement is one of the things I love about my job! If I don't get back you or pick up the phone the first time you call, just leave a message and I really promise I'll get back with you. It may not be within the hour as I have other phone calls to return, emails to write and site tours to guide but I do want your business and I do want to answer you question.
2) Don't forget the details - This really goes back to my first phone post (And now for my first trick...). The more quality information I receive in that first message, the better information I can give you on that first call back. This is especially important if you also can't get to your phone all the time because I can leave you the information you need in a message.
3) Don't skip the research - This may not apply to all venues, but we put a lot of our information online. I don't expect you to read every last detail. I do expect you to have an idea of the pricing and to know what spaces you like the look of from the pictures. Most of the questions I receive on the phone can be found in our brochure so if you can't get me immediately, download our information and glance through it. You may find the answer you need before you even pick up the phone.
Great advice!
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